Refund policy
<p>At Denismalgin, we want you to feel confident about your purchase. If you are not satisfied with your order, we offer a simple return process.</p>
<h3>30-Day Returns</h3>
<p>You have 30 days from the date you receive your order to request a return.<br>
Items must be unused, in original condition, and returned with original packaging.<br>
Restocking fee: $0. We do not charge restocking fees.</p>
<h3>Return Policy Overview</h3>
<ul>
<li>Return window: 30 days from delivery.</li>
<li>Condition: Unused, original condition, original packaging.</li>
<li>Support: Our team will assist you through the return process.</li>
<li>Restocking fee: No fee charged.</li>
</ul>
<h3>Return Shipping Costs</h3>
<p><strong>Defective or incorrect products:</strong> No cost to the customer.<br>
<strong>Customer remorse (change of mind):</strong> Customer is responsible for return shipping costs.</p>
<h3>How to Return an Item</h3>
<p><strong>Step 1:</strong> Contact us by email at <a href="mailto:info@denismalgin.com">info@denismalgin.com</a> to request a return authorization.<br>
<strong>Step 2:</strong> Securely pack the item in its original packaging with all accessories.<br>
<strong>Step 3:</strong> All returns must be shipped to our warehouse address at: <a href="https://www.google.com/maps/search/?api=1&query=7535+N+Kendall+Dr+Miami+FL+33156+United+States" target="_blank" rel="noopener noreferrer">7535 N Kendall Dr, Miami, FL 33156, United States</a>.</p>
<h3>Refund Process</h3>
<p><strong>Inspection:</strong> Returned items are inspected upon arrival.<br>
<strong>Refund timing:</strong> Approved refunds are processed within up to 7 business days, depending on the payment method.</p>
<h3>Exchanges</h3>
<p>If you wish to exchange an item for a different size, color, or product, contact our support team and we'll guide you through the process.</p>
<h3>Contact Information</h3>
<p><strong>Store name:</strong> Denismalgin<br>
<strong>Company name:</strong> VNM GROUP LLC<br>
<strong>Company number:</strong> L20000272344<br>
<strong>Company Address:</strong> <a href="https://www.google.com/maps/search/?api=1&query=7535+N+Kendall+Dr+Miami+FL+33156+United+States" target="_blank" rel="noopener noreferrer">7535 N Kendall Dr, Miami, FL 33156, United States</a><br>
<strong>Email:</strong> <a href="mailto:info@denismalgin.com">info@denismalgin.com</a><br>
<strong>Phone number:</strong> <a href="tel:+17864696329">+1 786 4696329</a></p>
<p>We aim to respond to your inquiries within 24 hours.</p>
<p><strong>Customer Service Hours:</strong><br>
Monday to Friday: 9am – 6pm (GMT-5)<br>
Saturday and Sunday: Closed</p>